Refund policy
Shipping & Returns
ORIGINAL KAWAII PEN GLOBAL SHIPPING GUIDE
We provide free tracked international shipping on all orders above $30.00 USD (excluding gift card purchases). Please review the shipping table below for further information on particular countries.
PROCESSING
The average processing time is 2 to 5 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc.
WE ARE SUCCESSFULLY SHIPPING TO ALL OVER THE WORLD
FRANCE, BRAZIL & ITALY YOU CAN HAPPILY ORDER NOW
SPECIAL NOTICE: Due to the COVID-19 outbreak - there could be delays in shipping. You are introduced to different shipping methods at the checkout for your convenience.
Our staff work all around the clock to ensure our clients are 100% satisfied with the products and services.
What steps are we taking?
- Adjust the fulfillment shift to reduce the density of staff.
- Move packing stations to a minimum of six feet apart.
- Wear a face mask when on-premises.
- Hand sanitizers are provided on all packing stations.
- Sanitize our fulfillment center at the end of each shift.
- All staff members who can work from home are doing so.
Thank you for your patience as we navigate the situation with COVID-19 and adapt to the new normal.
SHIPPING
| Shipping Method | Region | Shipping Time (Business Days Estimation) |
|---|---|---|
| Free Shipping | United States, Canada, France, Belgium, Germany, Netherlands, Switzerland, United Kingdom, Ireland, Iceland Spain, Portugal, Denmark, Finland, Norway, Sweden, Slovenia Poland, Hungary, Austria, Czech Republic, Israel, Japan, South Korea, Vietnam, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand | 10 - 20 |
| Brazil, Chile, Italy, Russia, South Africa | 10 to 25 | |
| UAE, Kuwait, Saudi Arabia, Lebanon | 15 to 30 | |
| All Other Countries | 10 - 30 |
*Please be aware that due to international postal operation arrangements of the Universal Postal Union, processing and delivery information of "international registered parcels" to Mexico, Colombia, and South Africa may not be updated.
EXPEDITED SHIPPING
For selected items, we offer expedited shipping for extra charges. If your item is available for expedited shipping, you will be able to select it at checkout.
CUSTOMS DUTIES
In some cases, there will be VAT (Value Added Tax), other taxes, customs and/or duty fees levied by your destination country. These additional charges are not included and are the responsibility of the recipient. We cannot determine the charges since customs and taxation policies vary widely from country to country. Please contact your local customs office if you have any questions. We do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
Customs clearance procedures may be required; under these circumstances, delays may occur, which will affect our original delivery time. The delivery time of orders can be extended by delivery service for an indefinite period for reasons beyond our control.
SHIPPING INSURANCE
Typically a courier provides very minimal or no direct shipping insurance for any package that is shipped. Therefore, we recommend buying shipping insurance from us on the "Check Out" page. Shipping Insurance offers premium protection and safety for your valuable items during international shipping. We will reship your package immediately at no extra charge if the package is lost or damaged.
CANCELLATIONS, RETURNS & DAMAGES
Q - Can I make changes to or cancel my order?
We at Original Kawaii Pen work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in the process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed, and set aside for shipping.
Please email us at originalkawaiipen@gmail.com as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!
Q - What is your return policy?
We’re sorry you didn’t love your new products! We want you to enjoy your experience with Original Kawaii Pen as much as possible, which is why we’re here to help. Just send us an email at originalkawaiipen@gmail.com within 30 days of receipt of your package, with your order number, the name of the product(s) and the reason why it didn't work out for you.
Unfortunately, we are unable to refund your original shipping charges/processing fees, and we do not offer exchanges on any of our products. You will be responsible for all returning shipping fee and we reserve the right to charge a restocking fee on all returned orders.
If your order is returned due to an incorrect shipping address, failure to claim the order or any other mistakes on your part, we will charge you a re-shipping fee before re-sending the package.
Original Kawaii Pen can only accept returns for products purchased on our website (https://originalkawaiipen.com).
Q - Can I exchange a product?
We do not offer direct exchanges on any of our products.
Q - An item in my order was damaged in transit! What do I do?
Oh no, we’re so sorry to hear this! Please send us an email at originalkawaiipen@gmail.com with your order number, full name, and an image of the damaged item and we’ll be happy to help you!
Q - How long does it take to receive a refund?
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).